Privacy Policy

  1. Who is responsible for managing my information?

This website is owned and maintained by Amelia Lowden t/a Dandelion and Dogwood (“we” or “us”). We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

  1. What information do we collect?

Name, Address Information, Contact Information including Email addresses and Telephone numbers.

We also collect website usage information. We do this using cookies (see section 7 below).

  1. How do we use your information?

The information you provide may be used in a number of ways, for example:

 ■ to enable us to process your order and despatch goods that you have ordered, to process refunds and to manage and process returns;

 ■ to provide you with the information, products and services you ask for, and honour any contract you have with us;

■ for statistical purposes when we evaluate our range of services;

and ■ to manage customer service queries.

  1. Who will we share your information with?

In order to provide you with the products and services that we offer we may share your information with:

■ Our website management software (Shopify) and payment processing companies as well as courier and postal services; and We may also disclose your personal information to third parties in the event we sell or buy business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  1. When can we contact you in the future?

 We would like to send you information about our own products and services. We may do this by post, email or instagram, unless you have told us that you do not wish to be contacted in this way. We will always ask you to confirm in advance that you are happy for us to allow third parties to contact you by email. If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to ami@dandelionanddogwood.com Note: Individuals have the right to opt out from any direct marketing activity. There are also strict rules which apply for marketing by phone text or email. You may need to include more precise wording to gain explicit consent if you intend to undertake certain direct marketing. See the link below for more details. http://www.ico.org.uk/for_organisations/sector_guides/~/ media/documents/library/Privacy_and_electronic/ Practical_application/direct-marketing-checklist.pdf]

  1. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

  1. Cookies:

 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy

  1. How can you access and update your information?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. Please note that we may charge a small administrative fee for the provision of this information. ami@dandelionanddogwood.com We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

  1. Does the policy apply to linked websites?

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

  1. How do we update this privacy policy?

We keep our privacy policy under regular review and we will place any updates on our webpage. This privacy policy was last updated on 27.05.2018.

  1. Who can you contact if you have queries about this privacy policy?

Please contact us if you have any questions about our privacy policy or information we hold about you. By email: ami@dandelionanddogwood.com. Or write to us at Dandelion and Dogwood, Maybury, Goose Rye Road, GU33RJ, UK